Privacy policy
Your trust matters to us. At Rituals of Return LLC, DBA Undone Botanicals (“Undone Botanicals,” “we,” or “our”), we care deeply about how your information is handled. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us. We’ve done our best to keep it warm, clear, and respectful—because privacy is about more than compliance, it’s about relationship.
Information We Collect
When you visit our site or shop with us, we may collect the following:
Device Information
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Examples: browser type, IP address, time zone, cookie data, pages or products you view, search terms, and how you move through the site.
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Why: to ensure the site loads correctly for you, to understand how people engage with our offerings, and to improve the experience.
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How: collected automatically through cookies, log files, pixels, or similar technologies.
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Shared with: our ecommerce platform, Shopify.
Order Information
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Examples: name, billing/shipping address, email, phone number, payment information (credit/debit card, PayPal, or other accepted payment types).
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Why: to process your order, arrange shipping, confirm payment, send receipts, communicate with you, and check orders for fraud or unusual activity.
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Shared with: Shopify and trusted third-party providers such as shipping carriers and payment processors.
Support + Contact Information
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If you reach out to us by email or through the site, we collect the details you provide so we can respond.
Marketing Preferences
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If you opt in to our newsletter or updates, we’ll collect your email and communication preferences so we only send what you’ve agreed to receive. You can unsubscribe at any time.
How We Use Your Information
We use your information only for:
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Processing and delivering orders.
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Communicating with you about your purchase or support needs.
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Sending updates (only if you’ve opted in).
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Improving and protecting our site and offerings.
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Complying with legal requirements and preventing fraud.
We will never sell your personal information.
Sharing Your Information
We may share your information only with trusted service providers who help us run our business, such as Shopify, payment processors, and shipping carriers. These providers are required to keep your information safe and use it only to support our work with you.
We may also share your information if required by law, subpoena, or to protect our rights.
Your Rights
Depending on where you live, you may have rights to:
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Access the personal information we hold about you.
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Request corrections or updates.
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Ask us to delete your information.
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Limit or object to certain uses of your data.
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Withdraw consent where we rely on it (for example, marketing emails).
To exercise these rights, please contact us at the details below.
Data Retention
We keep your information only as long as needed to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. After that, we securely delete or anonymize it.
Security
We take reasonable steps to protect your personal information through physical, technical, and organizational safeguards. Still, no system is 100% secure, so we cannot guarantee absolute security of your information.
Cookies + Tracking
We use cookies and similar tools to make our site work smoothly and to understand how visitors use it. You can adjust cookie settings in your browser at any time.
Children’s Privacy
Our site and offerings are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy as our practices or the law evolves. Updates will be posted here with a new “Last Updated” date.
Contact Us
If you have questions, requests, or concerns about how your information is handled, please reach out:
Rituals of Return LLC, DBA Undone Botanicals
Email: hello@undonebotanicals.com
If you are not satisfied with how we address a concern, you may lodge a complaint with your local data protection authority.
Last Updated: September 24th, 2025