Terms of service

OVERVIEW

This website is operated by Rituals of Return LLC, DBA Undone Botanicals (“Undone Botanicals,” “we,” “us,” or “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies or guidelines referenced here or available by hyperlink.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read carefully before using our website. If you do not agree, you may not access or use the Service.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for unlawful purposes, nor may you violate any laws in your jurisdiction while using the Service. Any violation or misuse may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment details are always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 3 – PRODUCTS + SERVICES

  • Availability: Certain products may be available exclusively online and in limited quantities.
  • Accuracy: We make every effort to display products as accurately as possible, but we cannot guarantee your screen will show colors or textures precisely.
  • Limits: We reserve the right to limit product sales on a case-by-case basis, including by geography or order size.
  • Changes: We may discontinue any product at any time without notice.
  • Disclaimer: Our products are intended for cosmetic, wellness, and ritual use. They are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified health professional if you have questions about health conditions, medications, or suitability of our products for your use.

SECTION 4 – ORDERS, BILLING + ACCOUNTS

We may refuse or cancel orders at our discretion, including those placed with the same account, payment method, or shipping address.
You agree to provide accurate, current, and complete purchase and account information, and to promptly update it as needed.

SECTION 5 – SHIPPING + RISK OF LOSS

We ship orders using third-party carriers. Once your order is handed to the carrier, risk of loss passes to you. If a package is delayed, damaged, or lost in transit, please contact the carrier directly, though we will do our best to support resolution.

SECTION 6 – RETURNS + REFUNDS

Our Returns & Refund Policy is part of these Terms. Please review it before purchasing. By placing an order, you agree to the terms stated there.

SECTION 7 – SUBSCRIPTIONS + AUTO-RENEWALS (if applicable)

If we offer subscription services or seasonal boxes:

  • Subscriptions renew automatically unless canceled according to the instructions provided at purchase.
  • By subscribing, you authorize recurring charges until you cancel.
  • Cancellation terms are outlined in our Subscription Policy (if active).

SECTION 8 – USER CONTENT + FEEDBACK

If you submit comments, reviews, photos, or other content (“User Content”), you grant Undone Botanicals a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and distribute that content for marketing and operational purposes.
You agree your content will not infringe third-party rights, contain harmful code, or otherwise violate the law.

SECTION 9 – THIRD-PARTY LINKS + TOOLS

We may provide access to third-party tools or links. These are provided “as is” and we are not responsible for third-party materials, websites, or services. Use them at your own risk.

SECTION 10 – PROHIBITED USES

You may not use the site or its content:

  • For unlawful, fraudulent, or abusive purposes.
  • To violate intellectual property rights (ours or others’).
  • To harass, defame, or discriminate against others.
  • To distribute harmful code, spam, or malicious activity.
    Violation may result in termination of your access.

SECTION 11 – INTELLECTUAL PROPERTY

All content on this site (including text, images, product formulations, graphics, and logos) is the property of Rituals of Return LLC, DBA Undone Botanicals, and is protected by intellectual property laws. You may not use our brand content without express written permission.

SECTION 12 – DISCLAIMER OF WARRANTIES + LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. Products and services are provided “as is” without warranties of any kind, express or implied.

To the fullest extent permitted by law, Rituals of Return LLC, DBA Undone Botanicals shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or our products.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Rituals of Return LLC, DBA Undone Botanicals, its owners, employees, and affiliates from any claim arising from your breach of these Terms or misuse of our products.

SECTION 14 – DISPUTE RESOLUTION

Any disputes arising from these Terms or your use of our Service shall first be attempted through informal resolution. If unresolved, disputes will be governed by the laws of the State of Oregon, United States, with exclusive jurisdiction in Deschutes County courts.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the remaining Terms remain in effect.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either party. You may stop using the Service at any time. We may terminate access if we believe you have violated the Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and any additional posted policies, constitute the full agreement between you and Undone Botanicals.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms by posting changes here. It is your responsibility to review this page periodically. Continued use of the Service after changes are posted constitutes acceptance.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms may be sent to:

Rituals of Return LLC, DBA Undone Botanicals
Email: hello@undonebotanicals.com